Frequently Asked Questions
When you sign up for an account with EAT Club, we need to enter your company address in to our system. This tells our drivers where to deliver your meal. We use the domain name of your company email to associate you and all of your coworkers with the correct delivery address. Personal emails would not allow us to associate you with your company.
We request phone numbers in case we need to reach you right away in regard to issues with an EAT Club order. We do not share any of your information outside of EAT Club and will only contact you with issues pertaining to EAT Club's ordering and delivery service or if we just want to tell you about our fun weekend.
Once a delivery is dropped off, each customer who placed an order will receive an email informing them their lunch has arrived.
If you have downloaded the EAT Club mobile app (iOS, Android), you can elect to receive a push notification on your phone when your meal has arrived.
The most common reason for this problem is that you have been logged out of your account. Simply go to www.eatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back into your account.
Simply click on the reset password button that is next to your login box. We will email you a password reset link that you must follow to reset your password. EAT Club does not have access to your password on our end, so please remember to write your password down. Also please do not choose ‘password’ as your password. Come on, use your imagination. If you are unable to reset your password after following these steps, please contact us at firstname.lastname@example.org.
We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.
If your company is on a recurring meal program with EAT Club, you can place your order until 10:00 am the morning your lunch will be delivered.
If you are placing an ad-hoc group order (e.g. you are not on a recurring program), your order is due by 4:30 pm the day before you want the food delivered. We need extra time for these orders, as they are outside our usual recurring volume.
Remember, EAT Club posts menus up to a week in advance, so don’t stop thinking about tomorrow, you can always order ahead.
EAT Club's delivery window begins at 11:30 am and ends at 12:30 pm. If you are on a recurring corporate meal plan your company can request a preferred delivery time. If you have placed an ad-hoc group order for 10+ meals, you can select a delivery time preference within that window.
Our drivers will pick up delivery bags the day after a meal is delivered. This may occur whether you have placed an order that day or not. Please leave the bag with the plastic trays inside at the drop off location. If for any reason your bag is not retrieved the next day, please inform us at email@example.com. Please do not keep the bag and attempt to start your own EAT Club.
Our delivery reps are not allowed to accept cash tips. You may tip your driver by selecting the “Tip your driver” option during checkout, or you may set up a recurring tip through your Account Manager. You may also give them ‘tips’ on life. They enjoy that.
Customer feedback is vital at EAT Club. We select restaurants that are either 4 star or above on Yelp or come as a direct recommendation from our customers. The meal reviews completed by our customers are read daily and are used to help us determine if we will continue a relationship with a given restaurant. So if you love a restaurant and want to keep it on your rotation, please rate your meals. Bonus points if your comments make us laugh (bonus points can not be redeemed for anything).
You can look for these icons on the menu, which will provide dietary and other information (**Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish**):
EAT Club defines terms such as "vegetarian", "vegan" and "paleo" as follows:
Vegetarian: At EAT Club, we follow the Lacto-Ovo Vegetarian Diet guidelines when designing our vegetarian meals. Foods that may be included in our Vegetarian dishes are: grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts, dairy, eggs, honey. Foods NOT included in our Vegetarian dishes: meat, fish, poultry, and products derived from any of these foods
Vegan: At EAT Club, we follow the basic Vegan Diet guidelines when designing our vegan meals. Foods that may be included in our Vegan dishes are: Grains, fruits, vegetables, ALL beans and legumes, including peanuts, seeds, nuts. Foods NOT included in our Vegan dishes: meat, fish, poultry, dairy, eggs, honey, or products derived from any of the above foods
Paleo: At EAT Club, we follow the basic Paleo Diet guidelines when designing our paleo meals. Foods that may be included in our Paleo Diet dishes are meats, fish/seafood, fruit, vegetables, eggs, nuts, seeds, and unrefined sugars. Foods NOT included in our Paleo Diet dishes include grains, beans and legumes including peanuts, dairy, refined sugar and white potatoes
Small Plate: We've marked some of our dishes with a "small plate" icon to help guide our Eaters to the portion sizes that are right for them. In most cases, these dishes are traditionally smaller in portion due to the high quality or cost of the ingredients, like sushi and poke bowls. In other cases, we've designed meals that are smaller in portion for those with lighter appetites. We define a “small plate” based on a number of criteria, the main one being Eater feedback. The “small plate” dishes may be considered less filling by some of our customers and we see that in reviews. We also see that, some of our larger meals, while satisfying to our heartier eaters, are just too much for those with smaller appetites. We strive to meet all of our eaters' needs and, as always, appreciate feedback about our service and meals.
On any dish for which it's available, we list allergen information for the top eight most common allergens: peanuts, tree nuts, fish, shellfish, milk, egg, soy, wheat. This information can be found by clicking on the dish's picture on the menu and visiting the "Nutrition Information" tab. **Please be advised of cross-contamination: our food is made in facilities that also handle peanuts, milk, egg, wheat, soy, tree nuts, fish and shellfish. Also, consuming raw or undercooked meats, poultry, seafood, shellfish, eggs or unpasteurized milk may increase your risk of foodborne illness**
While we provide nutritional and allergen information whenever we can, we work with a number of small, local restaurants that do not have this information to share with us. However, we regularly and actively update our nutritional and allergen databases so that the information you see will be as up-to-date and accurate as possible.
At this time we are unable to provide customized meal requests (e.g. “hold the cheese”). One of the factors for keeping our costs down is that we do not require the restaurants to provide special or modified meals.
At this time, EAT Club does not provide drinks or desserts.
Currently EAT Club delivers during the lunch hour only, on weekdays.
Unfortunately no, we are unable to deliver to residential addresses.
We do not deliver on the following days in 2018:
|Monday, January 1||New Year's Day|
|Monday, February 19||Presidents' Day|
|Monday, May 28||Memorial Day|
|Wednesday, July 4||Independence Day|
|Monday, September 3||Labor Day|
|Thursday & Friday, November 22-23||Thanksgiving Holiday|
|Monday, December 24 - Tuesday, January 1, 2019||Winter Holiday Closure|
Please contact Member Services at firstname.lastname@example.org if you have any questions or issues still requiring an answer.